Shipping policy

At Bark and Buzz, we want your order to arrive safely, smoothly, and as quickly as possible. Please read our shipping policy below before placing your order.

Order Processing Times

Most orders are processed within 2–7 business days before being shipped. Processing times may vary depending on the product, supplier, stock availability, and order volume.

As many of our products are made-to-order or fulfilled through trusted production partners, your items may ship separately if they are produced by different suppliers.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method available at checkout.

Typical delivery estimates are:

Australia: 5–15 business days
United States: 5–15 business days
Canada: 7–20 business days
United Kingdom & Europe: 7–20 business days
Rest of World: 10–30 business days

Please note that these are estimates only and do not include processing time.

Shipping Costs

Shipping costs are calculated at checkout based on your location, the products in your order, and the available shipping options.

From time to time, we may offer free shipping promotions. Any free shipping threshold or promotional shipping rate will be clearly shown at checkout.

Multiple Shipments

Some orders may arrive in multiple packages. This can happen when items are fulfilled by different suppliers or shipped from different locations.

You will receive tracking information where available for each shipment.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking details if tracking is available.

Please allow up to 48 hours for tracking information to update after dispatch.

Delays

While we do our best to ensure orders arrive within the estimated timeframe, delays may occasionally occur due to customs, postal service disruptions, weather events, supplier delays, or other circumstances outside our control.

If your order appears to be significantly delayed, please contact us at barkandbuzz1@gmail.com and we’ll do our best to help.

Incorrect Shipping Information

Please ensure your shipping details are correct before completing your order.

Bark and Buzz is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, please contact us as soon as possible. We’ll do our best to update the address before the order is processed, but we cannot guarantee changes once fulfilment has started.

Customs, Duties & Taxes

For international orders, customs fees, duties, import taxes, or other charges may apply depending on your country’s rules.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated at checkout.

Lost or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at [insert support email] with your order number.

We will investigate the issue with the relevant shipping carrier or fulfilment partner. Where appropriate, we may arrange a replacement, store credit, or another suitable resolution.